Provide quick and simple steps to diagnose product or application issues.
Understanding what is causing an issue can be one of the most frustrating product experiences. By creating dedicated Diagnostic flows you can drive users to a verified conclusion quickly.
Individual Diagnostics flows can be used for installation, setup and maintenance issues. Linking Diagnostics together can also provide a sequence of fault finding where there could be a number of factors.
- Keep Diagnostics flows as short and simple as possible. Use content links to provide more information where needed.
- Use rich and interactive media where precise text instructions could be overwhelming.
If you have not yet created your free trial of Caddify sign up today, add a Diagnostics screen (using a Guided Flow) and create a number of steps and branches to learn how you could use this to assist your users.
If you are already creating your Companion App check out our tutorials to learn how to create Guided Flows and then present as a List Screen or link to a Detail screen via a Content Tag.